HealthTracker™ Privacy Policy

Last updated: March 2026

HealthTracker Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the HealthTracker™ website and services.

HealthTracker Limited is registered with the UK Information Commissioner’s Office (ICO) as a Data Controller (Registration No. Z2141968).

This Privacy Policy should be read together with our Terms and Conditions of Use and any other documents referred to within it.

1. Information we collect

1.1 Information you provide to us

Information submitted via forms on the HealthTracker™ website and associated subdomains
Responses to questionnaires, surveys, sleep diaries, and other digital tools
Account registration details
Communications with us (emails, support requests)
Information provided when purchasing services, entering promotions, or reporting issues

1.2 Information we collect automatically

Technical data including IP address, browser type, operating system
Usage data such as pages visited, session duration, and interaction logs
Traffic, location, and weblog data

We do not store credit or debit card details. Payments are processed securely by trusted third party payment providers (e.g. PayPal), who are required to comply with data protection and security standards.

2. Cookies and similar technologies

We use cookies and similar technologies to improve functionality, performance, and user experience.

Cookies allow us to:

Recognise returning users
Save progress in questionnaires
Improve search speed and navigation
Analyse usage patterns and audience size
Customise content to user preferences

We may use both first party cookies and third party analytics cookies (e.g. Google Analytics).

You can manage or block cookies via your browser settings. Please note that disabling cookies may limit functionality of the HealthTracker™ service.

Third party advertisers or partners may also place cookies over which we have no direct control. Please review their privacy policies for further information.

3. How and where we store your data

All personal data is stored on secured servers.

Security measures include:

Encrypted password storage
Secure (SSL/TLS) transmission of logged in traffic
Restricted access controls

Data is primarily stored within the UK or the European Economic Area (EEA). Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or contractual protections.

While we take reasonable technical and organisational measures to protect your data, no internet transmission is entirely secure. Data transmission is therefore at your own risk. Once received, we apply strict security procedures in line with our internal data protection policies.

4. How we use your information

We use your personal data to:

Provide and operate the HealthTracker™ service
Present content in an effective and user friendly manner
Enable participation in interactive features
Fulfil contractual obligations
Manage administration, auditing, and service improvement
Notify you of service updates or changes
Provide information, products, or services you request

Where you have a given consent, we may too:

Send information about products or services that may interest you

We may produce aggregated and anonymised statistics for research, public health reporting, service improvement, and marketing purposes. These statistics do not identify individuals.

5. Legal bases for processing

We process personal data in accordance with UK GDPR using one or more of the following lawful bases:

Consent
Performance of a contract
Legal obligation
Legitimate interests (balanced against your rights)
Scientific or clinical research with appropriate safeguards

Special category data (e.g. health data) is processed only where lawful and with enhanced protections.

6. Disclosure of your information

We may share personal data with:

Members of the HealthTracker corporate group
Clinicians or healthcare professionals where you have consented
Academic or research partners involved in approved projects
Trusted service providers supporting hosting, security, analytics, or payment processing
Regulatory, legal, or law enforcement authorities where required by law

In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction, subject to appropriate safeguards.

We do not sell personal data.

7. Your rights

Under UK data protection law, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of data
Restrict or object to processing
Withdraw consent at any time (where consent is the legal basis)
Request data portability

You may manage certain personal data through your account settings or by contacting us.

8. Marketing preferences

You have the right to opt out of direct marketing at any time.

We will only send marketing communications where you have consented or where permitted by law. You can withdraw consent by contacting us or using unsubscribe options provided in communications.

9. Third-party websites

The HealthTracker™ website may contain links to third party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting personal data.

10. Changes to this Privacy Policy

This Privacy Policy was originally introduced in August 2011 and has been updated to reflect current legal and operational practices.

Any material changes will be communicated via the website and/or email before taking effect. We encourage you to review this policy periodically.

11. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: alin@healthtracker.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).