HealthTracker
18 June 2025HealthTracker Terms and Conditions of Use
This document (the “Agreement”) is a legally binding agreement between you and HealthTracker Limited, a company registered in England and Wales under number 7324352 (“HealthTracker”) that governs your use of www.HealthTracker.com and all associated subdomains (the “Website”).
Please note that you must read and agree to the terms and conditions of this Agreement before you use the HealthTracker Service and Website. If you do not agree to the terms and conditions of the Agreement, you may NOT use the HealthTracker Service and Website.
The terms “we”, “us”, “our” and “ours” when used in these terms mean HealthTracker, which includes any parent company, subsidiaries, branches or affiliates under common ownership or control of HealthTracker. The terms “you”, “your” and “yours” when used in these terms mean any user of the Website.
1. Contract formation
By using the Website and/or by creating a HealthTracker user account you confirm that you have read and agree to the terms and conditions contained in this Agreement, our Privacy Policy. (which are hereby incorporated into this Agreement) and that you shall be legally bound by such terms subject to all applicable laws and regulations.
2. Understanding HealthTracker
You acknowledge and agree that the HealthTracker Service is not intended to diagnose or address any medical problem and the material on the Website, is provided to gather information using questionnaires to provide additional information to your healthcare professionals. HealthTracker is not be seen as a replacement for consultation with a doctor or other qualified healthcare professional. If you receive advice from a doctor or other qualified medical professional which conflicts with information derived from HealthTracker then the former should take precedence.
3. Grant of right of use (for healthcare professionals only)
Certain content and features of the Website are only available to individuals who pay an applicable license fee (“Paid for Services”). Unless otherwise specified, we grant you a limited, non-exclusive, non-transferable, revocable right to make personal non-commercial use only of that content and those features of the HealthTracker Service and website in respect of which you have paid all applicable fees and charges, provided that you comply fully with the provisions of this Agreement.
4. Changes to the Agreement
HealthTracker reserves the right to vary this Agreement from time to time by amending this page. Any material amendments intending to bind an existing user of the HealthTracker Service shall become effective after notification has been displayed for 7 days.
5. Your health and HealthTracker
You healthcare provider will have chosen to use Healthtracker to administer health-related questionnaires in a more engaging online manner. Many of the questionnaires exist in both paper and online versions.
Care has been taken to confirm that the content of the questionnaires is accurate. If we find, or are alerted to, a mistake, we will correct it as quickly as possible. However, to the fullest extent permitted by applicable laws, the authors, editors and publishers are not responsible for errors or omissions, or for any consequences arising from application of the information on the Website, and make no warranty, express or implied, with respect to the contents, completeness or accuracy of the material published.
6. Privacy
We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.
As part of using HealthTracker you will be given unique usernames and passwords. You are responsible for maintaining the confidentiality of any passwords, and are fully responsible and or liable for all activities that occur under your password and username, whether by you or by anyone else using your identity. Should your password be compromised by breaches of security such as, but not limited to, loss, theft and unauthorised disclosure, it is your responsibility to immediately notify us of the need to change or deactivate the password.
7. Intellectual Property Rights
The layout, design, content and graphics on the HealthTracker Service and Website are protected by UK and other international copyright laws. Unless expressly permitted in writing and other than printing a small proportion of content or displaying this on your screen or both, (strictly for your personal non-commercial use), no part of the Website may be reproduced or stored in any medium, including but not limited to a retrieval system, or transmitted, in any form or by any means (electronic, mechanical, photocopying, recording, broadcasting), nor shown in public. You may not create any derivative work or make any other adaptation, without our prior written consent. You must not modify the copies you have displayed or printed in any way and you may not use any illustrations, photographs, videos or audio sequences or any graphics separately from any accompanying text.
If you print off or download any material from the Website in breach of these terms of use, your right to use the Website and the HealthTracker Service will cease immediately and you must at our option return or destroy any copies of the materials you have made. All rights not expressly granted in these terms or any express written license, are reserved. For all other uses of our content or images you must contact us and obtain our prior written permission.
The HealthTracker logo, seen at the top of this page, and the name "HealthTracker" are trademarks owned by HealthTracker. Any use, including, but not limited to, framing, meta tags or other text using the HealthTracker logo or the HealthTracker name or other trademarks displayed, is strictly prohibited without our prior written consent.
8. Prohibited uses
You agree that you will not use the Website to:
- Impersonate any person or entity, including, but not limited to, any user of this Website, a director, officer, employee, shareholder, agent or representative of HealthTracker or our affiliates, or any other person or entity, or falsely state or otherwise misrepresent your affiliation with HealthTracker, our affiliates or any other person or entity;
- Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website;
- Intentionally or unintentionally violate any applicable laws and/or regulations;
- Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Website from the Website (including user names or passwords) or about any other third party; and/or
- Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree not to:
- reproduce, duplicate, copy or re-sell any part of the Website in contravention of the provisions of this Agreement.
- resell access to the Website.
- frame the Website or any part of it.
- copy any material obtained from the Website to peer to peer networks or other web sites or web services.
- access without authority, interfere with, damage or disrupt:
- any part of the Website;
- any equipment or network on which the Website is stored;
- any software used in the provision of the Website; or
- any equipment or network or software owned or used by any third party.
9. Breach of the Agreement
We will determine, in our absolute discretion, whether there has been a breach of this Agreement through your use of the Website. When a breach of this Agreement has occurred, we may take such action as we deem appropriate, which may include all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use the Website and/or the HealthTracker Service.
- Issue a warning notice to you to immediately cease and/or remedy such breach and following receipt such action should be taken immediately.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Any further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
10. No warranty
The use of the Website and HealthTracker Service (including but not limited to their content and features) is at your own risk. The Website is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, HealthTracker gives no warranty, express or implied, as to the quality, content and availability or fitness for a specific purpose of the Website or the HealthTracker Service or to the accuracy of the information contained in any of the materials on the Website or the HealthTracker Service. HealthTracker shall not be liable to any person for any loss or damage of any kind, which may arise, directly or indirectly from the use of or inability to use any of the information contained in any of the materials on the Website. There is no guarantee of availability of information on the Website at any time, nor that it is up to date or error-free. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from HealthTracker shall create any warranty on behalf of HealthTracker in this regard. Certain jurisdictions do not allow the exclusion or disclaimer of certain warranties. Accordingly some of the above disclaimers may not apply to you. Your statutory rights as a consumer, if any, are not affected hereby.
11. Limitation of liability
To the fullest extent applicable permitted by applicable laws, HealthTracker, its affiliates, officers, directors, employees, licensors or any third parties exclude liability for any direct, indirect, incidental, special or consequential damages (including but not limited to any loss of data, service interruption, computer failure or pecuniary loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable) arising out of the use of or inability to use the Website or HealthTracker Service, even if you have advised HealthTracker about the possibility of such loss, and including any damages resulting therefrom. Commentary and other materials posted on the Website by other users are not intended to amount to advice on which reliance should be placed. We therefore, to the fullest extent permitted by applicable laws, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website, or by anyone who may be informed of any of its contents. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of HealthTracker (including any of its affiliates, service providers and licensors) under such circumstance for liabilities that otherwise would have been limited, shall not exceed the maximum single purchase price of the HealthTracker Service. Any claims arising out of or in connection with your use of the Website must be brought within one year of the date of the event giving rise to such action occurred.
Nothing in this provision affects our or our contractors’ liability for death or personal injury arising from neither our (or their) negligence nor our (or their) liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter nor any other liability which cannot be excluded or limited under an applicable law.
12. Technology limitations and modifications
HealthTracker will make reasonable efforts to keep the Website operational. However, certain technical difficulties, maintenance, or any other cause beyond our reasonable control (including (but not limited to) failure of the internet, natural disaster, labour shortage or dispute, or governmental act) may, from time to time, result in interruptions. HealthTracker reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the Website with or without notice. You agree not to hold us liable for any such failure or delay in performance and we agree to make all reasonable efforts to restore the Website (or any part thereof) as soon as practicable.
13. Third parties
Description of or reference to any organization, product, practitioner, publication or link to an external website does not imply endorsement by HealthTracker. Equally the omission of any such names does not necessarily indicate a lack of endorsement by HealthTracker.
Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any direct or indirect loss or damage of any sort, incurred, or alleged to have been incurred, as the result of any such dealings, or as the result of the presence of such advertisers on the Website.
Certain hypertext links in this site may lead to other third party websites, which are not under the control of HealthTracker. When you activate any of these you will leave the Website and HealthTracker has no control over, and will accept no responsibility or liability, for the material on any website which is not under the control of HealthTracker. HealthTracker does not make any representations or give any guarantee or warranties of any kind, expressed, implied or otherwise about the content of on any external website link.
16. Indemnity
You agree to indemnify and hold HealthTracker and its officers, directors, employees and licensors harmless from any claim or demand (including but not limited to reasonable legal fees) made by a third party due to or arising out of or related to your violation of the terms and conditions of this Agreement or your violation of the Website (and all related materials) or any applicable laws, regulations or third party rights.
17. Assignment by HealthTracker
HealthTracker may assign (or otherwise transfer) this Agreement or any part of it without restrictions. You may not assign (or otherwise transfer) this Agreement or any part of it to any third party.
18. Entire agreement
This Agreement (incorporating these terms and the Privacy Policy as may be updated from time to time) constitutes all the terms and conditions agreed upon between you and HealthTracker and supersede any prior agreements in relation to the subject matter of this Agreement, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of this Agreement in any written or oral communication from you to HealthTracker are void. You agree and accept that you have not accepted the terms and conditions of this Agreement in reliance of or to any oral or written representations made by HealthTracker not contained in this Agreement.
19. Severability and waiver
If any provision of the Agreement is held by a court of competent jurisdiction to be unlawful, void or for any reason unenforceable, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement shall remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20. Term and termination
This Agreement is between you and us only and will become effective when you start using the Website or when you create a HealthTracker account and will remain effective until terminated by you or HealthTracker. HealthTracker reserves the right to terminate this Agreement or suspend your HealthTracker account at any time in case of unauthorised, or suspected unauthorised use of the Website whether in contravention of this Agreement or otherwise.
21. Governing law and disputes
The Website is controlled by HealthTracker from its offices in the UK. Access to, or use of, the Website, including the HealthTracker Service and any related information and materials, may be prohibited by law in certain jurisdictions. You are responsible for compliance with all applicable laws of the jurisdiction from which you are accessing the Website. We make no representation that the information contained herein is appropriate or available for use in other locations.
This Agreement and any contract between us, whether for use of the Website or other purpose, and any non-contractual obligations (if any) arising out of or in connection with these terms and conditions or any such contract will be governed by English law. The parties agree that the courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement (including a dispute regarding the existence, validity or termination of this Agreement or any non-contractual obligation arising out of or in connection with this Agreement). Notwithstanding the foregoing, we reserve the right to bring legal proceedings in any jurisdiction where we believe a breach of this Agreement has originated.
22. Survivorship
The following provisions shall survive termination of this Agreement: Clause 9 (Intellectual Property), Clause 13 (Limitation), Clause 16 (Indemnity), Clause 18 (Entire Agreement), Clause 19 (Severability and waiver) and Clause 21 (Governing Law and Disputes).
23. Contact
You can contact us via the following details:
- Email: info@healthtracker.co.uk
- Post: Customer Service, HealthTracker Limited, 76-78 High Street, Gillingham, Kent, United Kingdom, ME7 1AY